What are the limitations of the Trial tenant and Trial period?

With the trial tenant you can easily figure out it if 360inControl will suit your needs.
Only some restrictions are given:
– no upload functionality for attachments
– no data backup performed
– only 40 controls out of the 360inControl library published

If the trial period is too short, we offer an additional grace period, please contact us.
If you decide for a price plan, your Tenant specific set-up and data is kept.

The trial option and the trial functionality are provided up on discretion of the service provider. The trial set up can be changed at any time without pre-announcement.

What happens to my data if I decide not to renew my subscription?

We offer you a grace period. During the grace period you can still access the system to take out your data from the system. During this grace period you can still decide to renew your price plan.
Not renewing the price plan after grace period will lead to the deletion of your data and all access to 360inControl.
From this point on, CISS can delete all accesses and data of the Licensee without prior warning.

How does user management works in 360inControl®?

In 360inControl® you are having a dedicated Tenant volume for the subscribed time period.

Every individual in your Tenant is using an account, regardless, if the user is already registered in 360inControl®. The Tenant administrator is defining who can invite new users. The invitation is triggered via e-mail. The person inviting a new user can directly assign a specify role to the user.
New user to 360inControl® have to accept Terms & Conditions and the Privacy Policy prior to the account being created.
Tenant administrator sees only Tenant specific user and can mange these users (e.g. managing access rights, disabling).

How secure is my information? What security measures are established?

Security is key for us. All data in transit and in rest is encrypted.
User Access Management is controlled by your Tenant Administrator(s).
Regular penetration tests are performed by an external security provider.
On request, we offer additional security measures like proxy encryption, two- factor authentication. Please get in contact with us for customer specific offer.

What Service Levels are available?

360inControl is designed to be mostly self explanatory.
Level 1 – integrated tool support
– Mouse-roll-over-functionality’ is implemented over all important fields.
– Filter functions for easy structuring and selection are integrated throughout the entire area.
– All topics are explained in detail in the 360inControl integrated WIKI.
Level 2 – e-mail support
– You can send us an e-mail at any time. In general, you will receive an answer within 24 hours.
Level 3 – Customer specific support / Paid support
– Please contact us for an individual offer.

Is it possible to upgrade at later stage to the version with 360inControl® controls included?

Yes! Our price-plan provides you with maximal flexibility. You can adjust your price plan at any time, based on your needs.

Clients purchasing a price plan including the control library will not be able to downgrade to a price plan without controls.

Is it possible to become an implementation partner for 360inControl®?

Yes, please contact us. We are more than happy to discuss opportunities.

Does each user occupy an account in my Tenant, regardless of the role?

Yes, every individual added to your Tenant counts regardless of its role.

The system does not allow to invite additional user per e-mail. What can I do?

Your price plan consists of a defined amount of users. Information about the usage can be found on the 360inControl dashboard. Every Tenant administrator has direct access to this important information.
First we recommend to review your user list on regular basis to ensure that only required users are listed.
Secondly you can upgrade to the next higher price plan.

The system shows a message, that there is not enough storage place available. What does this mean?

Your price plan consists of a defined storage space. Information about the storage used are shown on the 360inControl dashboard. Every Tenant administrator has direct access to this important information.
Additional storage space can be purchased at any time. Furthermore, the administrator can deactivate the file upload functionality.